How to Contact Lorex Customer Service

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Are you having issues with your Lorex security system and need to contact customer service? Lorex Technology is a leading manufacturer of security cameras, video recorders, and other security systems. If you need help with your Lorex system, there are several ways to contact their customer service team.

Here are some of the ways to contact Lorex customer service:

  1. Phone Support: You can contact Lorex customer service by phone at 1-888-425-6739. They are available from Monday to Friday, from 9:00 am to 10:00 pm EST, and on Saturdays and Sundays, from 10:00 am to 6:00 pm EST. You can call them for technical support, order inquiries, warranty information, and other concerns.

  2. Email Support: You can also contact Lorex customer service by email at You can send your inquiries or concerns, and they will get back to you as soon as possible. This is a great option if you are not in a hurry to get a response or if your issue is not urgent.

  3. Live Chat Support: Another way to contact Lorex customer service is through live chat. You can access the live chat feature by visiting the Lorex website and clicking the "Live Chat" button on the lower right corner of the page. You will be connected with a customer service representative to assist you with your concerns.

  4. Support Center: Lorex also has a support center on its website, where you can find helpful articles, FAQs, and troubleshooting guides. You can browse through the topics and find solutions to common issues. If you cannot find what you are looking for, you can contact customer service through live chat or email support.

When contacting Lorex customer service, it is important to have your model number and serial number ready, as well as any other relevant information about your system. This will help the customer service representative to provide you with the best possible support.

Problem causes of "Contact Lorex Customer Service"

There could be various reasons why you need to contact Lorex customer services, such as technical issues with your security system, questions about product features, warranty, and returns, billing and payment inquiries, or general customer service issues. Some common problem causes that may require you to contact Lorex customer service include:

  1. Technical difficulties: If you are experiencing technical difficulties with your Lorex security system, such as issues with connectivity, image quality, or recording, you may need to contact customer service for troubleshooting and support.

  2. Product information: If you have questions about Lorex product features, specifications, or compatibility, customer service can provide you with the information you need to make informed decisions about your purchase.

  3. Warranty and returns: If you need to make a warranty claim or return your Lorex product for any reason, customer service can assist you with the process and answer any questions you may have.

  4. Billing and payment inquiries: If you have questions about your billing or payment history, or need assistance with payment options, customer service can provide you with the information you need to manage your account.

  5. General customer service issues: If you have any other issues or concerns related to your Lorex products or services, such as shipping and delivery, customer service can help you resolve them.

Conclusion: Lorex offers several ways to contact its customer service team, including phone support, email support, live chat, and a support center. You can choose the option that works best for you and get the help you need with your Lorex security system

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